Copyright © 2003-2008 EspressoID®

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Simply place your mouse cursor on the question and the answer will appear.
How do I buy EspressoID from the Trial version? Select Add To Cart from the EspressoID page. Your license key will be emailed to you within one business day after credit card approval.
I already own EspressoID or EspressoID Mocha, how do I upgrade to the new version? Upgrading to the new version of EspressoID is available at no charge to existing customers through the end of August 2007. Please contact sales@idsupply.com for more information. You will need to provide your name, business name and original serial number in the email request.
I already own EspressoID Mocha, will I lose features by upgrading to the new version? No, the new version of EspressoID includes all the features previously only available in EspressoID Mocha. There are also several new features including but not limited to portability between computers, importing and exporting of photographs and automatic update notifications.
Can I use EspressoID on more than one computer? Yes, it requires a separate license for each computer. The backup files are portable between computers but can be protected by a password if desired.
How do passwords work? From the File menu select Options then select the Password tab. There are two types of passwords, their use is described in the Options form.
How do I add a mag-stripe to my card design? From the Template menu select Properties. Check Enable Mag-Stripe and select the printer/encoder manufacturer.
The Mag-Stripe will appear on the back of the card per the ABA/IATA Specifications. Drag your assigned Text field onto the back of the card, right-click the field and select which track you want the field data to be encoded on.
How do I select a rectangle I added to my card design? If the rectangle is not filled with a color you must left-click on the border of the rectangle to select it. If it is filled with a color then you can left-click anywhere on the rectangle.
If I let my support subscription expire will it cost me more to update later? No, currently the purchase price and subscription prices are the same.
Will the word "Trial" appear on my card if I let my subscription expire? No, when EspressoID expires it doesn't affect the cards you print.
I have a proxy server, how do I register my software? The proxy settings are in the Options form. You can open the Options form by clicking the File menu and selecting Options then select the Proxy tab. You may need to contact your network administrator for further assistance with the proxy settings.
When I try to activation my software why do I get a message stating the connection was dropped? Please see the previous question about proxy servers.

ID Supply
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Glendale, Arizona
85318

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Fax 623-869-0080

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